Effective date: October 28, 2026
This policy explains when Digitaleer LLC (“Digitaleer,” “we,” “us”) issues refunds for payments made for our SEO, web design, PPC, consulting and related services. If you have a signed agreement or proposal with us that says something different, the signed agreement controls.
The 7-Day Refund Window
You can request a refund within 7 calendar days of the date of your payment. If your request reaches us within that window, we’ll refund the payment to your original payment method.
After 7 days, payments are non-refundable. That includes monthly service fees, project deposits, milestone payments and consultation fees.
What Isn’t Refundable
Even within the 7-day window, we can’t refund money we’ve already paid to third parties on your behalf, such as:
- Domain registrations, hosting, premium themes, plugins or software licenses bought for your project.
- Stock photography, fonts or other licensed assets.
- Advertising spend. Ad budgets are billed by the ad platforms (Google, Meta, LinkedIn and others), and their refund rules apply.
We’ll show you any third-party costs deducted from a refund.
Monthly Services and Cancelling
Our ongoing services are month-to-month. You can cancel at any time by emailing info@digitaleer.com, and you won’t be billed for future months. Cancelling stops the next charge; it doesn’t refund a month that’s more than 7 days past its payment date. Your accounts, data and the work you’ve paid for stay yours, as described in our Terms and Conditions.
Consultations and Bookings
Paid consultations follow the same 7-day rule. If you need to move a session, reschedule through your booking confirmation or contact us before the session time, and we’ll find a new slot.
How to Request a Refund
Email info@digitaleer.com or call (855) 930-4310 with your name, the service and the payment date. The date we receive your request is the date that counts. Approved refunds are issued to the original payment method, and your bank or card issuer controls how long it takes to appear.
Disputes and Chargebacks
Please contact us before disputing a charge with your bank. Most billing questions are settled with one email. If a chargeback is filed for a payment covered by this policy, we may pause work on the account until it’s resolved.
Contact Us
Digitaleer LLC
310 S 4th St #652
Phoenix, AZ 85004
(855) 930-4310
info@digitaleer.com